Customer Service resume examples

Real-world resume examples with writing tips for each job. Copy an example into the builder and replace the text with your own experience.

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Ioana Dumitru

Customer Service Representative

Details

Iași
Romania
+40 700 000 000
ioana.dumitru@example.com

Skills

Active listening
Problem solving
Conflict resolution
Zendesk / Freshdesk
Multitasking
Written communication
Product knowledge

Languages

English
Spanish

Profile

Friendly and patient customer service representative with 4 years of experience in phone, email and chat support. I solve problems quickly, stay calm with difficult customers and keep satisfaction scores high.

Employment History

Customer Service Representative at Clearline Telecom, Iași
February 2022 — Present
  • Handle 60+ customer contacts per day by phone, email and chat.
  • Maintain a 96% customer satisfaction score, above the team average.
  • Resolve 85% of issues at first contact.
  • Wrote 20 help-centre articles that reduced repeat questions.
Call Centre Agent at Sunrise Services, Iași
June 2020 — January 2022
  • Answered inbound calls for an international e-commerce client.
  • Processed orders, returns and refunds.
  • Escalated complex cases with clear notes.

Education

Bachelor of Communication Sciences, Alexandru Ioan Cuza University, Iași
October 2016 — July 2019
Customer Service

Customer Service Resume Example

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